Return and Refund Policy for Digital Products
The Return and Refund Policy for Digital Products was last updated on 21.01.2026
1. Scope
This policy applies to all digital content and digital services offered for sale, including online courses, downloadable materials, and subscription-based access, delivered electronically.
Digital products are not physical goods and therefore cannot be returned once delivery has begun.
2. Right of withdrawal and waiver (EU / Switzerland)
In accordance with applicable consumer protection regulations, customers generally benefit from a 14-day right of withdrawal for distance contracts.
However, this right of withdrawal does not apply to digital content supplied in non-tangible form once performance has begun, provided that:
- the customer has given prior express consent to begin delivery immediately, and
- the customer has acknowledged that they lose their right of withdrawal once access is provided.
By completing a purchase and accessing the digital content, you expressly agree that delivery begins immediately and acknowledge that you waive your statutory right of withdrawal.
3. No refunds after access
Once access to a digital product has been provided, returns and refunds are excluded.
To ensure transparency and informed purchasing decisions, we provide free sample materials allowing customers to review the format, content type, and level of our digital products prior to purchase.
4. Goodwill flexibility and product exchanges
Although refunds are not available after access, we aim to handle individual situations fairly and in good faith.
If you believe that you have made an error when placing your order (for example, purchasing the wrong product), please contact us without delay. In certain cases, we may offer a product exchange or adjustment. Such solutions are granted on a discretionary, case-by-case basis and do not constitute a general right.
If you consider that a product does not meet your expectations, you are welcome to share your feedback with us. When feedback is specific, reasonable, and actionable, it may be taken into account for future improvements.
5. Subscriptions
Subscriptions are non-refundable once the service has started.
As a gesture of goodwill, we offer a five-day grace period following subscription renewal in cases where a cancellation was missed unintentionally. If you contact us within this period, we may grant a partial or full refund, depending on usage.
All subscription refund requests are reviewed individually and remain at our discretion.
6. Contact
For any questions relating to this policy, purchase errors, or subscription issues, please contact us directly. All requests are handled promptly and transparently.
